PREMIUM BRAND POLICIES TERMS OF SERVICE

Welcome to our online boutique. We are committed to providing a premium shopping experience, delivering high-quality apparel and products reflecting an exceptional lifestyle aesthetic. By placing an order with us, you agree to the following comprehensive terms and brand policies.

1. PURCHASE LIMITATIONS AND ANTI-RESELLING POLICY

To maintain brand exclusivity and protect our consumers from unauthorized markets, we enforce strict purchase monitoring.

  • Commercial Resale Prohibited: Products purchased from this website are intended solely for personal, non-commercial use. Selling items to third-party marketplaces (e.g., eBay, Amazon, Poshmark) or unauthorized storefronts is strictly prohibited.

  • Quantity Limits: We reserve the right to limit the number of items purchased per individual account, per credit card, or per shipping address. Bulk commercial orders will be automatically flagged and cancelled.

  • Order Cancellations: We reserve the sole right to refuse or cancel any order if we suspect commercial reselling, fraudulent behaviour, or bulk diversion.

2. SHIPPING, DELIVERY, AND RISK OF LOSS

Our shipping procedures ensure that your premium apparel arrives safely and securely.

  • Address Verification: Orders will only be shipped to verified residential or commercial physical addresses. We do not ship to P.O. Boxes, APO/FPO addresses, or international freight forwarders.

  • Signature Tracking: High-value shipments may require a direct signature upon delivery. All shipments include premium tracking links via our authorized courier networks.

  • Packaging: All products are dispatched in secure, discreet outer packaging to prevent theft, while protecting the luxury presentation boxes inside.

3. RETURNS, EXCHANGES, AND REFUND POLICY

We stand behind our craftsmanship while maintaining strict inventory standards. Please review our updated 14-day policy window below.

⏱️ The 14-Day Window

All return and exchange requests must be initiated, authorized, and postmarked within 14 calendar days from the verified date of delivery. Requests made outside this window will not be accepted.

🔄 Complimentary Size Exchanges (Best Practice)

  • Free Exchange Shipping: If an item does not fit perfectly, we offer complimentary exchange shipping for an alternate size of the exact same product style.

  • Inventory Rules: Size exchanges are subject to stock availability. If your requested size is out of stock, a standard return process or store credit will be offered.

  • Limit: Complimentary exchange shipping is limited to one exchange per original order line item to prevent size-speculation ordering.

📦 Damaged or Defective Items

  • Pre-Paid Labels: If you receive a product that is damaged, faulty, or incorrect due to a manufacturing defect, we will provide a free pre-paid return shipping label.

  • Inspection Requirement: Defective claims must be reported with photographic proof during the return intake process and are subject to validation by our quality control team.

🏷️ Standard Returns Change of Mind

  • Customer-Paid Shipping: For standard returns (e.g., change of mind, style preference), the customer is responsible for all return shipping costs. You may purchase a carrier label through our return portal (deducted from your refund) or ship via your preferred tracked carrier.

  • Pristine Condition Required: To qualify for a return or size exchange, all items must be in unwashed, unworn, and unaltered condition. All original designer hangtags, security seals, and packaging must remain completely intact and undamaged.

4. GIFT RETURNS EXCHANGES

We strive to make gift returns seamless for the recipient while maintaining account security.

  • Gift Recipient Options: Recipients may return a gifted item within the standard 14-day delivery window in exchange for an online store credit or a direct size exchange.

  • Original Purchaser Notification: To protect customer privacy, store credit issued via a gift return will be sent directly to the gift recipient’s email without notifying the original purchaser.

  • Refund Destination: If a direct monetary refund is requested instead of store credit or an exchange, the refund can only be issued to the original credit card used by the purchaser.

  • Verification: Gift returns require a gift receipt, order number, or the original purchaser’s full name and email to locate the transaction.

5. INTELLECTUAL PROPERTY DIGITAL PROTECTION

All content on this website is the exclusive property of the brand.

  • Copyrighted Media: All website design, text, graphics, product photography, logos, and button icons are protected by global intellectual property laws.

  • Prohibited Digital Use: You may not copy, reproduce, download, or distribute any image or text from this website for commercial use, third-party product listings, or lookalike storefronts without explicit written authorization.